Privacy Policy

Your privacy and the security of your health information are our top priorities

Last Updated: January 1, 2025

This Privacy Policy explains how Health Care Supports collects, uses, and protects your personal health information in compliance with HIPAA and Texas privacy laws.

1. Information We Collect

We collect and process the following types of information to provide you with quality healthcare services:

Personal Health Information (PHI)

  • Medical history and current health conditions
  • Prescription and medication information
  • Treatment plans and healthcare provider communications
  • Insurance information and billing details
  • Laboratory results and diagnostic information

Personal Information

  • Name, address, phone number, and email address
  • Date of birth and Social Security number
  • Emergency contact information
  • Payment and billing information

Technical Information

  • IP address and browser information
  • Website usage data and cookies
  • Device information for telehealth services
  • Communication logs and timestamps

2. How We Use Your Information

We use your information for the following purposes:

Healthcare Services

  • Providing medical consultations and treatment
  • Managing prescriptions and medication therapy
  • Coordinating care with other healthcare providers
  • Monitoring chronic conditions and treatment progress

Administrative Purposes

  • Processing insurance claims and billing
  • Scheduling appointments and sending reminders
  • Maintaining medical records and documentation
  • Quality assurance and improvement activities

Legal and Safety Requirements

  • Complying with legal and regulatory requirements
  • Reporting public health and safety concerns
  • Preventing fraud and ensuring security
  • Responding to legal proceedings when required

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

4. Your Privacy Rights

Under HIPAA and Texas law, you have the following rights regarding your health information:

Right to Access

You can request copies of your medical records and health information.

Right to Amend

You can request corrections to inaccurate or incomplete information.

Right to Restrict

You can request limitations on how we use or share your information.

Right to an Accounting

You can request a list of disclosures we've made of your information.

Right to File a Complaint

You can file complaints about our privacy practices with us or the Department of Health and Human Services.

5. Data Security

We implement comprehensive security measures to protect your information:

Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

Access Controls

Strict access controls ensure only authorized personnel can access your information.

Monitoring

Continuous monitoring and audit trails track all access to your information.

6. Cookies and Website Data

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Third-Party Services

We may use third-party services that have access to your information, including:

  • Electronic health record systems
  • Telehealth platforms and video conferencing tools
  • Payment processors and billing services
  • Cloud storage and backup services

All third-party services are required to maintain appropriate security measures and comply with HIPAA requirements.

8. Data Retention

We retain your information for the following periods:

  • Medical Records: As required by Texas law (minimum 7 years)
  • Billing Records: 7 years from the date of service
  • Website Data: 2 years unless you request deletion
  • Communication Records: 3 years for quality assurance

After the retention period, information is securely destroyed or anonymized.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Notify you of significant changes via email or patient portal
  • Provide the effective date of any changes
  • Maintain previous versions for your reference

10. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Privacy Officer

privacy@healthcaresupports.com

(512) 555-0199

Mailing Address

Health Care Supports
Attn: Privacy Officer
450 Congress Ave, Suite 100
Austin, TX 78701

Questions or Concerns?

If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.